Lucid Software
Lucid Software | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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Our Philosophy
At Lucid Software, securing customer data is a primary objective at the highest levels of management. To this end, Lucid maintains a team dedicated to securing Lucid’s systems, processes, and controls. This team develops and implements the overall security program at Lucid, including internal training sessions and audits, as well as compliance evaluations.
The security team at Lucid also assists operations in maintaining systems related to event reporting, identity management, and configuration management, ensuring that these systems are properly geared to meet the security requirements of customers.
Lucid Privacy Statement
By submitting your email address to access Lucid Software’s protected content, you acknowledge that you have read and understand Lucid's Privacy Policy found here: https://lucid.co/privacy
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Quick Summary
Has a formal mobile device management (MDM) program
Has a disaster recovery plan
Has cyber insurance
Has a bug bounty or vulnerability disclosure program
Deletes customer data on request
Uses a centralized IAM solution (SSO) to manage employee access
Documents & Knowledge Base FAQs
What we offer
Lucidchart
Lucidchart is the intelligent diagramming application that empowers teams to understand and optimize every system and process by creating next-generation diagrams with AI, data, and automation. Learn more at lucidchart.com or lucid.co.
Typical data access: Lucid collects a user name and an email address in order to administer the account and provide the services.
Certifications: SOC 2 Type 2, GDPR, CCPA, CSA, FedRAMP Moderate, TX-RAMP, ISO 27001
airfocus
airfocus is the AI-powered product management and roadmapping platform that keeps complex product teams and stakeholders aligned. Now part of Lucid Software, airfocus enables product teams to turn strategy into action with clarity and flexibility. Learn more at airfocus.com.
Typical data access: airfocus collects a user name and an email address in order to administer the account and provide the services.
Certifications: CCPA, SOC 2 Type 2, ISO 27001:2022, GDPR, CSA
Lucidspark
Lucidspark is the virtual whiteboarding application where teams move seamlessly from ideation to planning and building. It maximizes team connection, collaboration, and creativity. Learn more at lucidspark.com or lucid.co.
Typical data access: Lucid collects a user name and an email address in order to administer the account and provide the services.
Certifications: SOC 2 Type 2, GDPR, CCPA, CSA, FedRAMP Moderate, ISO 27001, TX-RAMP
Cloud Accelerator
Lucid's Cloud Accelerator is the cloud visualization solution that helps organizations see and understand their cloud environment through automatically generated, dynamic cloud diagrams. Learn more at lucid.co.
Typical data access: Lucid collects a user name and an email address in order to administer the account and provide the services.
Certifications: SOC 2 Type 2, GDPR, CCPA, CSA, FedRAMP Moderate, ISO 27001, TX-RAMP
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